REPORT A CLAIM ONLINE! - HOW SHOULD IT BE DONE? - SERVICE

Too bad online

The basis for the payment of the benefit due to the insured or beneficiaries in the contract concluded with the client is the submission of a claim. Such notification can be made in various ways, depending on the policy applied in a given company. For example, reporting a claim covered by individual or group insurance in Signal Iduna is possible online. The customer may submit a claim via the application available on the insurance company's website.

The same operation can be performed by mail or in person, at the branch or headquarters of the insurance company. It is important to have all the required documents available when reporting a claim.

Online customer service for an insurance company is standard in Western Europe and the USA. There is a lot to be done in Poland in this respect. Piotr Kondratowicz, senior manager in the advisory services department for the KPMG insurance industry in Poland, claims that:

„Of the 10 largest insurers, only 40 percent. of them, it is possible to purchase insurance online, and claim reporting - 90 percent.”

He also adds that in the next 6 years this should change in favor of servicing the insurance company's customers in online channels.

Reporting the damage - report the damage online

All the required documents and information can be found on the insurance companies' website. You can fill in the necessary documents by hand and send them by e-mail to the address provided by the insurer. If the application for the payment of the benefit is not complete and the required attachments are not attached to it, the time for considering the insured's claims and, consequently, for the payment of the benefit will be extended.

Quick reporting of an insurance claim via the Internet means that the benefit from the insurance company will be paid to us in a short time. Many companies reserve the right to verify the documents submitted by customers online. If the documents are copies, they should be certified as true copies with a stamp or handwritten signature of the employer. If the documents or the claim for benefit payment are incomplete, the insurance company will immediately contact the insured or beneficiary submitting the form.